1. Introduction
At Skyxaronghep, we want you to be satisfied with your purchase of Grace of Movement. This Return Policy outlines your rights regarding returns and refunds in accordance with EU consumer protection laws, including the Consumer Rights Directive (2011/83/EU) and Swedish Consumer Sales Act (Konsumentköplag).
Please read this policy carefully before making a purchase. If you have any questions, contact us at request@skyxaronghep.world.
2. Your Right of Withdrawal (14-Day Cooling-Off Period)
2.1 EU Consumer Rights
If you are a consumer residing in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason. This is known as the "cooling-off period."
2.2 Withdrawal Period
The withdrawal period expires 14 days from the day on which you (or a third party indicated by you, other than the carrier) acquire physical possession of the goods.
2.3 How to Exercise Your Right of Withdrawal
To exercise your right of withdrawal, you must inform us of your decision to withdraw from the contract by a clear statement. You can do this by:
- Email: Send your withdrawal request to request@skyxaronghep.world
- Post: Send a written notice to Dag Hammarskjölds väg 10, 752 37 Uppsala, Sweden
You may use the following model withdrawal form, but it is not obligatory:
"I hereby give notice that I withdraw from my contract of sale of the following goods: [product name], ordered on [date], received on [date]. Consumer name: [your name]. Consumer address: [your address]. Date: [current date]. Signature (only if sent by post): [your signature]."
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
3. Effects of Withdrawal
3.1 Refund
If you withdraw from your purchase, we will reimburse you for all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive standard delivery offered by us).
3.2 Refund Timeline
We will make the reimbursement without undue delay, and not later than:
- 14 days after the day we receive back the goods you returned, or
- 14 days after the day you provide proof that you have returned the goods, whichever is earlier
3.3 Refund Method
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement.
4. Returning the Products
4.1 Return Responsibility
You must return the goods to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal. The deadline is met if you send back the goods before the 14-day period has expired.
4.2 Return Address
Send returns to:
Skyxaronghep
Dag Hammarskjölds väg 10
752 37 Uppsala
Sweden
4.3 Return Costs
You will bear the direct cost of returning the goods. We recommend using a trackable shipping method to ensure safe delivery.
4.4 Product Condition
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods. Products should be returned:
- In their original packaging, if possible
- With all seals intact (for unsealed products, see Section 5)
- With any accessories, documentation, or free gifts that were included
5. Exceptions to the Right of Withdrawal
In accordance with EU consumer law, the right of withdrawal does not apply to:
- Sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery
- Goods which are, after delivery, inseparably mixed with other items
- Sealed audio or video recordings or computer software which have been unsealed after delivery
Please note: Dietary supplements with broken seals may not be eligible for return due to health and safety regulations. Contact us to discuss your specific situation.
6. Defective or Incorrect Products
6.1 Legal Guarantee
Under EU consumer law, you are entitled to a legal guarantee that goods are in conformity with the contract. If you receive a product that:
- Is defective or damaged
- Does not match the description
- Is different from what you ordered
You have rights that go beyond the 14-day withdrawal period.
6.2 Remedies for Non-Conformity
If a product is not in conformity with the contract, you are entitled to:
- Have the goods brought into conformity (repair or replacement)
- Receive a proportionate reduction in price
- Have the contract terminated and receive a refund
6.3 Reporting Defects
If you receive a defective or incorrect product, please contact us within 2 months of discovering the defect. Provide:
- Your order number
- Description of the defect or issue
- Photographs if applicable
We will arrange for return shipping at our expense for defective or incorrectly shipped products.
7. Refund Process
7.1 Processing Time
Once we receive your returned product and verify its condition, we will process your refund within 5 business days. You will receive an email notification once the refund has been processed.
7.2 Bank Processing
Please note that it may take an additional 5-10 business days for the refund to appear in your account, depending on your payment provider.
8. Exchanges
If you wish to exchange a product for a different item, please follow the return process and place a new order for the desired product. This ensures faster processing and availability.
9. Non-Returnable Items
The following items cannot be returned:
- Products with broken hygiene seals (unless defective)
- Products that have been used or consumed
- Products returned after the 14-day withdrawal period (unless defective)
- Products not purchased from our Website
10. Order Cancellation
If you wish to cancel your order before it has been shipped, please contact us immediately at request@skyxaronghep.world. If we can cancel the order before dispatch, you will receive a full refund. Once an order has been shipped, you must follow the standard return process.
11. Contact Us
If you have any questions about our Return Policy or need assistance with a return, please contact us:
- Email: request@skyxaronghep.world
- Address: Dag Hammarskjölds väg 10, 752 37 Uppsala, Sweden
We aim to respond to all inquiries within 2 business days.
12. Dispute Resolution
If you are not satisfied with how we have handled your return or refund request, you have the following options:
- Contact us directly to discuss the issue
- Use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr
- Contact your local consumer protection authority
13. Changes to This Policy
We may update this Return Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. The policy in effect at the time of your purchase will apply to that transaction.